Responsible Gaming

Our Commitment to Responsible Gaming

Rkgg operates under applicable gaming laws and licensing requirements. Responsible gaming is embedded in our governance and operations. We provide tools, information and processes that aim to prevent gambling from causing harm while preserving adults’ access to entertainment in a controlled environment.

Age Verification and Underage Gaming

Access to the Rkgg platform is restricted to individuals aged 18 years or older. We may request documents to verify age and identity. Accounts determined to be registered by or on behalf of a person under 18 will be closed immediately, any winnings canceled, and any funds retained in accordance with our policies and applicable law. Age checks may be conducted on registration and from time to time thereafter on a risk-based basis.

Staying in Control: Personal Responsibility

• Gamble for entertainment and not as a source of income.
• Only gamble with funds you can afford to lose; do not use essential daily funds.
• Avoid chasing losses or increasing stakes to recover losses.
• If gambling ceases to be enjoyable or begins to affect other aspects of life, initiate protective measures using our tools or seek professional guidance.

Setting Limits

Rkgg provides configurable limits to support self-management. The following limits may be applied to your account by contacting our Customer Care team or via the account management tools, where available:

• Time limit: maximum allowed time per day, week or month to access the platform.
• Deposit limit: maximum amount that may be deposited per day, week or month.
• Spend limit: maximum amount that may be spent per day, week or month within the platform.

Limit changes take effect as follows: reducing a limit takes immediate effect; increasing a limit triggers a mandatory cooling-off period of seven calendar days before the new limit becomes active. This period is designed to prevent impulsive changes.

Time-Out and Cooling-Off Periods

Time-Out provides a short-term break from gambling for one week or one month. To apply Time-Out, navigate to My Account > Player Protection Tools > Time-Out. Time-Out takes effect immediately and, during the chosen period, deposits are blocked, product access is restricted and bets cannot be placed. Time-Out expires automatically unless a reversal is requested, which will not be considered. We will implement safeguards to minimize marketing during Time-Out and will block the creation of new RKgg accounts linked to your profile for the duration of Time-Out.

Cooling-Off Period offers a longer break of six months. To apply Cooling-Off, go to My Account > Player Protection Tools > Cooling-Off Period. It takes effect immediately and, during the six-month period, deposits, product access and betting are blocked. You may withdraw any remaining balance if you meet minimum withdrawal requirements and any applicable wagering or rollover obligations. Reversal of Cooling-Off prior to expiry will not be honored. We will take reasonable steps to minimize marketing during Cooling-Off and will block new RKgg account creations linked to your profile for the duration. If you request Cooling-Off while also engaged with other operators, the period does not automatically apply to those operators.

Self-Exclusion

Self-Exclusion allows you to exclude yourself from gambling for a defined period, subject to approval for subsequent reactivation. The Self-Exclusion applies to your RKgg account and does not automatically apply to accounts on other operators. To initiate, email [email protected] with your RKgg Member Code, full name and a statement of the reasons for seeking Self-Exclusion (for example, financial instability, loss of control, mental health concerns).

During an active Self-Exclusion, you will not be able to log in or withdraw funds from your RKgg account. Remaining balance handling will follow internal policy and applicable law. Self-Exclusion requests are processed within 24 hours of receipt. We will take reasonable steps to prevent re-entry, including monitoring and blocking new account creation attempts linked to your profile. Reactivation requests will be considered after the exclusion period ends and may require a waiting period; the decision will be communicated with any conditions on reactivation.

Help and Support

If gambling is affecting your life, seek assistance promptly. Our Customer Care Team is available to provide confidential guidance and access to self-help tools. We also offer information about independent gambling-support services and treatment resources. External services operate independently of this site, and their availability and suitability should be assessed by you in accordance with local regulations and personal circumstances.

Friends, Family and Responsible Gaming

Problem gambling can affect those around the player. Recognising early warning signs and approaching the individual in a non-judgmental manner can support safer choices. Encourage seeking professional help and use the support channels listed above for guidance for both the individual and their network.

Advertising, Data Security and Compliance

Rkgg maintains high standards for advertising and marketing practices to ensure communications are responsible and do not target vulnerable individuals during protective periods. We implement robust security measures to protect player data and ensure fair gaming. We comply with applicable licensing, anti-money laundering and data protection requirements and maintain internal policies governing responsible gaming oversight.