Self-exclusion Policy

1. Purpose and scope

Rkgg is committed to responsible gambling and the welfare of its users. This Self-Exclusion Policy governs voluntary exclusion from the Rkgg Platform and related services, where a user chooses to suspend activity for a defined period or permanently.

2. Initiating a self-exclusion

A user may request self-exclusion through official Rkgg channels. The period may be set for a minimum of 3 months and up to 5 years, or for an indefinite term.

  • Minimum period: 3 months
  • Defined period: 6 months, 1 year, 2 years, 5 years
  • Indefinite exclusion: no predefined end date

Requests can be submitted via email to [email protected] or through the in-platform Self-Exclusion form (My Account > Self-Exclusion).

If you wish to pause activity without a self-exclusion, consider a Time-Out or Account Closure instead.

3. Effectiveness of self-exclusion

Once a self-exclusion request is received and processed, the user’s account will be suspended immediately for the duration of the exclusion. During the exclusion period, the user will be barred from accessing any gambling activity on the Platform and will not receive promotional communications from Rkgg. Rkgg will implement reasonable measures to enforce the exclusion, including monitoring for and blocking attempts to re-open accounts or access the Platform through other means. Rkgg cannot guarantee prevention of access via third-party accounts or external devices.

4. Termination or expiry

At the end of the exclusion period, the user’s account will automatically reactivate, and full access will be restored. A user may terminate the exclusion before its expiry by submitting a termination request; the termination takes effect after a 24-hour cooling-off period during which reconsideration is allowed.

5. Responsible gambling support

During the exclusion, users are encouraged to seek professional help for gambling-related concerns. Rkgg may provide information and resources on responsible gambling practices and may refer users to appropriate support services.

6. Privacy and confidentiality

All self-exclusion requests are processed in accordance with Rkgg’s Privacy Policy. Personal data collected in relation to self-exclusion is kept confidential and handled in compliance with applicable data protection laws, and access is restricted to authorized personnel performing duties related to self-exclusion and compliance.

7. Amendments to the policy

This Self-Exclusion Policy is subject to periodic review and may be updated to reflect regulatory changes or changes in business practices. Material updates will be communicated through standard channels.

8. Contact information

For questions or assistance regarding self-exclusion, contact Rkgg Customer Support at [email protected] or use the in-platform Self-Exclusion support channel.